We want every client to feel confident starting with Body Recode. This policy explains when refunds are available and how to request one.
1. Personal Training Packages
- Before sessions begin: full refund available up to 48 hours before your first scheduled session.
- After sessions begin: we refund the unused portion of your package, prorated at the equivalent single-session rate, within the first 14 days.
- After 14 days, packages are non-refundable but remaining sessions may be transferred to another program of equal value.
2. Coaching App Subscription
- Monthly subscriptions can be cancelled anytime — access continues until the end of the paid month.
- We do not offer partial refunds for unused days within an active month.
- If you experience a technical issue that prevents access, contact us and we'll extend or refund at our discretion.
3. How to Request a Refund
Email [email protected] with your name, order details, and reason for the request. Approved refunds are processed to the original payment method within 7–14 business days.
4. Exceptions
Digital products (e-books, downloadable programs) are non-refundable once accessed. Refunds may be denied where fraud or abuse is suspected.
5. Contact
Questions? [email protected] · Dubai, UAE