Need help with your membership, training or the app? We're here for you.
Contact Us
You can reach Body Recode directly at [email protected], or by messaging us through the app.
For technical questions about the underlying platform (login issues, billing through the app stores, privacy and data requests), you can also contact the platform operator, TRAINERA.FIT LLC, at [email protected]. Privacy-related requests (access, deletion, data portability) are answered within 30 days; we may need to verify your identity before processing them.
Common Topics
- Training and nutrition questions: message Body Recode directly in the app - that's the fastest way to get an answer.
- Account issues: use the options on the login screen, or contact us and we'll help.
- Billing and subscriptions: purchases made through the Apple App Store or Google Play are managed in your device's subscription settings; refunds for those purchases are handled by Apple or Google.
- Data and privacy requests: see our Privacy Policy, or contact us at [email protected] to access or delete your data.
Account and Data Deletion
You can delete your account and all associated data at any time:
- In the app: Account Settings → Delete Account. This removes your profile, measurements, progress photos, workout and nutrition logs, and messages.
- By email: send a deletion request to [email protected] from the email address on your account.
What happens after a deletion request:
- The request is processed within 30 days; your account and personal data are deleted or anonymized within 90 days at the latest.
- Backups are purged within a further 30 days.
- Connected health data (Apple HealthKit, Google Fit, Huawei Health Kit) is deleted immediately when the connection is removed or the account is deleted.
- Payment and invoice records are retained for the period required by tax and accounting law (typically 7 years). These contain transaction data only, not health data.
Deleting your account does not automatically cancel a subscription bought through the App Store or Google Play. Cancel it in your device's subscription settings as described in the Terms of Service.